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We’ve all been there: You run into someone on the street and suspect you’ve met that person before — they certainly seem to know you. But no matter how hard you try, you just can’t place them. Frustration and embarrassment start swelling up inside you until you fake recognition and make a hasty retreat. Multiply that experience many times over, and you might start to get an idea of what it feels like to be Paul Kram. He has a condition called prosopagnosia, also known as face blindness, a neurological disorder that prevents him from recognizing faces. In a new Opinion Video, the filmmaker James Robinson shows us how Paul navigates social interactions, his strategies for managing face-blindness and how society can better respond to the needs of people living with the condition.

This is the final video in a three-part series created by James, who made “Whale Eyes,” an Emmy-nominated video about his own eye condition. This series, “Adapt-Ability,” explores how it feels to live with a disability, and shows how we can all adjust to be more inclusive.

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